Privacy Policy for Sakura Paws Hotel

Sakura Paws Hotel ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share personal information when you use our site and our pet hotel services, including boarding, grooming, training, and pet daycare.

Information We Collect

We collect several types of information:

• Information You Provide Directly: We collect information you provide directly to us, such as your name, contact information (address, phone number), pet information (name, breed, age, health information), emergency contact information, and payment information. This information is collected when you make a reservation, create an account, use our services, or contact us.
• Information Collected Automatically: When you visit our site, we automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We may use cookies, web beacons, and similar technologies to collect this information.
• Information From Third Parties: We may receive information about you from third parties, such as online booking platforms or referral partners, if you use those services to interact with Sakura Paws Hotel.

How We Use Your Information

We use the information we collect for the following purposes:

• Providing and Improving Services: To provide you with our pet hotel services, including processing reservations, managing your account, providing grooming, training, and daycare services, and communicating with you about your pet's stay. We also use your information to improve our services and develop new features.
• Customer Support: To respond to your inquiries and provide customer support.
• Marketing and Communication: With your consent, we may use your information to send you promotional materials, newsletters, and other marketing communications about Sakura Paws Hotel. You can opt out of receiving these communications at any time.
• Legal Compliance: To comply with applicable laws and regulations, including responding to legal requests and preventing fraud.
• Security: To protect the security and integrity of our site and services.

Sharing Your Information

We may share your information with the following categories of recipients:

• Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, email marketing, and customer support. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
• Legal Authorities: We may disclose your information to law enforcement authorities, government officials, or other third parties if we are required to do so by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or other corporate transaction, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with third parties with your consent.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include physical, technical, and administrative safeguards. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

You may have certain rights regarding your personal information, depending on your location. These rights may include the right to:

• Access your information
• Correct inaccuracies in your information
• Erase your information
• Restrict the processing of your information
• Object to the processing of your information
• Data Portability

To exercise these rights, please contact us at the address below. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

International Data Transfers

As Sakura Paws Hotel is located in Japan, your information may be transferred to and processed in Japan. Japan may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to Japan.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site and update the effective date. Your continued use of our services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Sakura Paws Hotel
2-15-8 Sakura Street, Shibuya, Tokyo, Tokyo, 150-0031
Japan